We aim to provide a high level of service to all our clients but occasionally things do go wrong. We welcome constructive comments and complaints, as they help us to improve our service. When we make mistakes or if circumstances beyond our control affect our service delivery standards, we will apologise and do everything we can to put things right.
If you have a complaint about our service or advice, please contact us by telephone, letter, email or fax.
By telephone
Please ring the office you were dealing with during normal office hours, you will be put through to speak to the manager based at that office. You will be asked to give an outline of your complaint and arrangements will be made for our Director to call you.
In writing
Please send your letter, email or fax to the Manager of the office you were dealing with:
Lamont & Co Estates
Unit 1 JQ1
32 George Street
Birmingham
B3 1QG
Please give:
In dealing with your complaint we will acknowledge it, investigate and let you know what went wrong and what we will do to put things right. We will write to you within two weeks either with a full reply or let you know the position if our investigation is not complete.
If you have followed the above procedure and are not satisfied with the response, please write fax or e-mail to;
Customer Services Department
Lamont & Co Estates
Unit 1 JQ1
32 George Street
Birmingham
B3 1QG
Telephone : 0121 725 4080
Website : www.lamontestates.co.uk
Email : info@lamontestates.co.uk
If you have followed steps one and two, and are still not satisfied, you may wish to direct your complaint to:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Complaint Enquiries: 01722 333306
Website www.tpos.co.uk
